当前位置:政府信息公开首页 >>> 动态 >>> 工作动态
  • 索 引 号:734869119/2018-00109
  • 所属分类:工作动态
  • 发布机构:高升乡
  • 发布日期:2018年08月24日
  • 文   号:
  • 关 键 词:高升乡2018年值班管理制度
    高升乡2018年值班管理制度
    &nbsp;<b style="text-indent: 88.35pt; font-size: 12px;"><span style="font-family: 方正小标宋简体; font-size: 22pt;"><font face="方正小标宋简体">高升乡</font>201</span></b><b style="text-indent: 88.35pt; font-size: 12px;"><span style="font-family: 方正小标宋简体; font-size: 22pt;">8</span></b><b style="text-indent: 88.35pt; font-size: 12px;"><span style="font-family: 方正小标宋简体; font-size: 22pt;">年值班管理制度</span></b> <p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:32.0000pt;mso-char-indent-count:2.0000;line-height:28.8000pt;mso-line-height-rule:exactly;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;font-size:16.0000pt;mso-font-kerning:0.0000pt;">为进一步深化正风肃纪,加强干部管理,转变干部作风,特别是时值汛期,切实增强干部对防灾减灾的应急反应能力,保障人民群众生命财产安全,维护社会稳定。结合我乡工作实际,特制定并实施新的值班制度。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;">一、值班方式</span></b><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="text-indent: 32.3pt; line-height: 28.8pt;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">实行党委书记负总责负责并监督带班领导及值班人员到岗到位情况。其余领导带班和工作人员值班(邓永固病假不安排轮值)。值班干部组建</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">8</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">个值班工作组(见附件</font>1、2:</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:仿宋;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><font face="仿宋_GB2312">高升乡</font>201</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:仿宋;font-size:16.0000pt;mso-font-kerning:1.0000pt;">8</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:仿宋;font-size:16.0000pt;mso-font-kerning:1.0000pt;">年干部</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:仿宋;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">值班分组表及分组值班表</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">),由带班领导和值班工作人员组成,每组当值时间为</font>1天</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">当值起始日</font>8:30至</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">24</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">小时后</font>8:30为一轮班。除国庆节、春节放假调休另行安排值班外,元旦、清明、&ldquo;五一&rdquo;、端午、中秋等节日值班均按《值班表》执行。《值班表》上墙公开,方便群众联系,接受社会监督。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;">二、值班要求</span></b><span style="mso-spacerun:'yes';font-family:黑体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.15pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(一)严格值班纪律。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">带班领导除开会时间外(会后必须返乡,下同),必须坚守值班岗位,确有特殊情况,自行在领导班子成员中协商互换代值(但应将此情况报告书记);值班工作人员由带班领导负责考勤管理,不得走读离岗,当班期间必须</font>24小时在岗,确有特殊情况,自行与其他工作人员协商互换代值(带班领导应将此情况报告书记)。周五晚至下周一期间,当班值班人员必须24小时在岗,确有特殊情况,自行与其他工作人员协商互换代值班(值班人员总数不能减少,且必须有带班领导,原则上不能由乡常住干部带班)。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.15pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(二)坚持值班考勤。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">值班期间,手机必须保持</font>24小时开通,且值班座机电话必须有人值守,原则上不得使用呼叫转移,如有转移(睡觉),原则上10分钟之内必须座机回复,</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;font-size:16.0000pt;mso-font-kerning:1.0000pt;">若漏接电话,依规追究责任</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">。党政主要领导采取不定期现场检查、电话抽查等方式进行督查,如遇座机无人接听,或</font>10分钟内不能用值班座机电话回复的,视为走读缺岗,按照相关规定处理。如遇紧急情况,在电话报告主要领导或相关分管领导的同时,必须第一时间赶到现场,如造成工作损失,按失职、渎职论处。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><font face="仿宋_GB2312">实行昼夜值班,确保防汛值班电话</font>24小时有人接听。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.15pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(三)逗硬考核奖惩。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">带班领导应带头作表率。所有值班人员双休日坚持</font>24小时值班,按照相关规定以每天80元计发加班补助,如遇法定假日另增加50元(双休日值班人员应填好加班记录表,注明双休日工作内容),补助费用每月造表兑现。轮值期间,带班领导及值班人员如有走读缺岗(互换代班视为在岗,坚持带班领导与带班领导互换代值,值班人员与值班人员互换代值为基本原则),取消所在月份下村补助;缺岗时间长、次数多者,视情节轻重,诫勉谈话、效能通报、扣罚违规者绩效,屡教不改者予以加重处罚。如因违反值班制度,被市、县抽查通报(包括不按规定座机回复、回复不能自圆其说等)若只被通报,按每次处罚现金200元计算(从违规者所报旅差费中扣减);若被通报并扣分,按照200元/分&times;所扣分值&times;20人计算处罚现金(从违规者所报旅差费中扣减)。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.15pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(四)特殊情况处理。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">如带班领导、值班人员因考察、学习、事假、病假、公休等原因,按照值班表,不能带班或值班,由书记统筹安排愿意带班或值班人员代值,代值人员代值班视为工作加班(按照每天</font>80元计算加班补助),代值人员应填好代值加班记录表(并注明拟定的加班内容),补助费用每月造表兑现。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;">三、建立完善相关制度</span></b><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(一)完善请销假制度。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">所有干部除红白喜事(本人和直系亲属)、生病住院(或的确不能到岗)外,原则不得请假,请假一天以上必须要有书面假条。若请假</font>1天(含1天)以上,必须在上级明确的公休期(按照相关规定计算公休时间)内扣除,超出部分按每天处罚现金100元(该项规定由办公室颜梅负责统计,建立台账,计算处惩现金,处惩现金从当事人旅差费中扣除)。</span><b><span style="font-family: 仿宋_GB2312; color: rgb(51, 51, 51); font-size: 16pt;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(二)坚持首问责任制度。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">按照</font>&ldquo;谁受理、谁处置、谁反馈&rdquo;的首问负责制原则,随时处理日常事务。对在座班时间内无法解决或需转交他人办理的事项,要由受理人负责跟踪落实,并向当事人反馈结果,保证事事有着落,件件有回音。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(三)建立注重服务制度。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">对前来办事的群众,要热情周到、态度和蔼,切忌方法简单。对暂时不能办理的事项,要耐心向群众做好解释工作,不属于职责范围的,帮助联系并引导当事人到有关单位办理,努力达到群众满意。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.15pt; line-height: 28.8pt;"><b><span style="font-family: 楷体_GB2312; color: rgb(51, 51, 51); font-size: 16pt;">(四)建立值班日志制度。</span></b><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><font face="仿宋_GB2312">印制《高升乡值班记录簿》,对来人来访、承办事项、办理结果等情况作好详细记载,如记载不及时,导致工作延误或被上级检查发现记录不准等,将给予适当经济处罚(登记工作坚持每少记一次,处罚现金</font>10元,处罚现金从当事人所报差旅费中扣减)。值班次日早晨8:30与下一班组办理交接,做好交接记录台账。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;">四、接听电话注意事项</span></b><b><span style="font-family: 黑体; color: rgb(51, 51, 51); font-size: 16pt;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="text-indent: 32.25pt; line-height: 28.8pt;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">(一)接听电话应主动通报单位名称,并客气询问单位名称。</span><b><span style="font-family: 仿宋_GB2312; color: rgb(51, 51, 51); font-size: 16pt;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="text-indent: 33pt; line-height: 28.8pt;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">(二)使用语言文明,切忌粗声粗气。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 33pt; line-height: 28.8pt;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">(三)对重要或内容较长的电话,请对方复述一遍,做好记录。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 33pt; line-height: 28.8pt;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;">(四)对打听事情、咨询事项的电话,要做到态度和蔼、礼貌对待、恰到好处地回答。</span><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;mso-hansi-font-family:宋体;mso-bidi-font-family:宋体;color:rgb(51,51,51);font-size:16.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p> <p class="MsoNormal" style="line-height:28.8000pt;mso-line-height-rule:exactly;"><span style="mso-spacerun:'yes';font-family:仿宋_GB2312;font-size:16.0000pt;mso-font-kerning:1.0000pt;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><b><span style="font-family: 方正小标宋简体; font-size: 22pt;"><o:p></o:p></span></b></p>